These terms explain how to request and arrange a rental car with Pafrent through pafrent.com. Read them together with your booking confirmation, selected insurance terms and rental agreement before collecting the vehicle.
1. Company and contact details
Company: Pafrent
Address: Aéroport Al Massira ikhourbane, Agadir 86603, Morocco
Email: contact@pafrent.com
Telephone and WhatsApp: +212676804344
2. Driver eligibility
Every driver must be at least 21 years old and must have held a valid driving licence for at least one year at the start of the rental. Bring the valid licence and a passport or identity document to collection.
Provide accurate driver and contact details. If you request a second driver, provide the information requested during booking. The additional driver must meet the same minimum age and licence requirements and present valid documents.
3. Requests and booking confirmation
Search using your actual pick-up and return locations, dates and times. A vehicle shown in the fleet catalogue is not necessarily available for every trip. Guest booking is available; an account is not required.
A price search, form-validation result or acknowledgement of a Pending request is not a confirmed reservation. Wait for Pafrent’s separate confirmation before relying on the booking. Check the confirmed model, locations, dates, times, selected cover and Extras, and contact us promptly if a detail is incorrect.
4. Rental period and handover
Each started 24-hour period is charged as a full rental day. There is no grace period in this calculation: for example, three days and one extra hour are charged as four days. Minimum rental periods can depend on the model and the dates and are applied in the availability search.
Agree the exact collection and return meeting points with the team. A location name does not necessarily indicate a staffed rental desk. Enter realistic collection times, check the relevant location’s hours and tell us if your flight or travel plans change. A flight number is optional but can help with airport arrangements.
5. Prices, payment and no-deposit rental
Displayed prices include tax. Review the complete amount for your own dates, including the vehicle, selected cover, Extras and any applicable different-location fee. The quote shows the currency used.
Payment is made when the vehicle is collected or delivered, by cash or the company’s TPE card terminal. The current booking flow does not take an online card payment. Where a TPE service fee is configured, it is shown with the updated total when that payment method is selected.
Pafrent does not require a cash security deposit or a security-deposit hold on a bank card. No deposit does not remove the rental payment or any responsibility that remains under the applicable insurance terms and rental agreement.
6. Insurance and optional Extras
Standard insurance is included. You may instead select the optional Full Insurance – Zero Excess plan offered for your vehicle during booking.
With Full Insurance, the excess is reduced to EUR 0 in the event of damage or an accident, in accordance with the rental and insurance terms. Coverage includes breakage of one front windscreen and one tyre only during the rental period.
Full Insurance does not cover:
- Any additional windscreen or glass damage.
- Any additional wheels, tyres or punctures.
- Damage caused by a driver who is not registered in the rental agreement.
- Damage caused by using the wrong fuel.
- Lost or damaged car keys.
- Lost or damaged vehicle documents.
Price per chargeable insurance day, according to the vehicle category:
- Economy cars, such as the Dacia Sandero: EUR 10 per day.
- Dacia Jogger, Dacia Duster, Renault Express and Citroen C3 Aircross: EUR 15 per day.
- Kia Sportage and Volkswagen T-Roc: EUR 20 per day.
- Volkswagen Touareg: EUR 45 per day.
A minimum of seven insurance days is charged. If your rental is shorter than seven days, Full Insurance is still billed for seven days. This insurance minimum is separate from the vehicle’s minimum rental period. For example, Full Insurance for a four-day economy-car rental costs EUR 70, in addition to the car rental price.
Vehicle availability and the applicable insurance rate are confirmed for the model you select. Review the booking summary and these coverage limits before choosing Full Insurance; zero excess does not remove the exclusions above.
Optional Extras are charged as shown in the booking summary. Check their availability and suitability for your needs before booking.
7. Fuel and mileage
Fuel: same to same. Return the car with the same fuel level recorded at collection. Check and record the level with the team at handover. This is not necessarily a full-to-full arrangement.
Mileage is unlimited. No kilometre allowance limits the distance included in the rental. Fuel remains separate from the rental price.
8. Free cancellation and booking changes
Cancellation is free of charge. To cancel, contact contact@pafrent.com, call +212676804344 or use WhatsApp, and provide your booking reference so the team can identify the request and confirm the cancellation.
Changes to the dates, vehicle, locations, drivers or selected options must be arranged directly with Pafrent. A revised itinerary can change availability and the quoted total. Obtain confirmation of the revised arrangement before relying on it. Public self-service changes and cancellations are not currently available.
9. Vehicle condition and return
Check the vehicle’s condition with the team at collection and report any discrepancy. Return it at the agreed place and time with the agreed fuel level. Contact us before the return time if you need to extend the rental or change the handover; an extension is subject to confirmation and availability. Additional time is calculated under the 24-hour rule above.
Use the vehicle in accordance with road traffic rules, its insurance conditions and the rental agreement supplied for your booking. Contact the team promptly about an accident, breakdown or damage and follow the applicable reporting instructions.
10. Personal information and enquiries
Read the Privacy Policy for information about rental and enquiry data, retention and rights. For a question or complaint, email contact@pafrent.com with your booking reference and a description of the issue.
Nothing in these terms is intended to exclude rights that cannot lawfully be excluded. Ask for clarification of any condition before accepting the rental agreement.